Kyle,
I hate to be the one to tell you this, but almost all of the guys who sell Daphne stuff on DVD are not passing along any of their profit to the Daphne team, nor are they licensed to sell it by the copyright holders (a double blow). What is worth more? The effort it takes to develop Daphne, or the effort it takes to burn a few DVD's and mail it out to people? Hence, we look _very_ unfavorably upon what they are doing. Unfortunately, you sound like an innocent victim.
There are a few things you can do. The best thing, being a customer, is to complain to them about what they are doing and to demand that they provide you with full tech support.
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